Shipping & Returns
Shipping
- All Canadian orders over $250 CAD are eligible for free shipping.
- For orders under $250 CAD, we offer flat rates of $5.00 and $10.00 depending on package weight.
- We are proud to ship our products internationally! Please enter your address at check out to check shipping fees for your location.
- We offer free local delivery for all orders within 25KM of our home studio: 307 Cheryl Mews Blvd. Newmarket, ON. Please enter your address at check out to see if your location is eligible for free local delivery.
- We offer a free pick up option at our home studio: 307 Cheryl Mews Blvd. Newmarket, ON which can be selected at check out
- For any other questions, please reach us through our contact page.
Returns
Please note that all sales are final. We cannot offer any returns, refunds, and cancellations. Our pieces are carefully crafted by a small team and often made to order FOR YOU so we cannot accommodate a change in heart. Please be sure of any purchases you make and be excited about them! For any questions about our pieces, do not hesitate to contact us before making your purchase.
Placing Pre-Orders, BYOT, Made to Measure/Order, and Custom Items
- Each piece must be paid for in full at the initial time of purchase.
- If you are unable to pick up your piece in person, it may be shipped to you (at an additional cost if shipping address is not local to our studio).
- Each piece is listed with the timeline needed to complete the piece and will be finished and ready to pick up or ship within the listed timeline.
- Each piece will be made to the original measurements taken unless discussed. We are not responsible for the item not fitting if measurements have changed after purchase.